FAQ
Frequently Asked Questions
1. Where can I find product ingredients and nutritional information?
Please check the individual product page and packaging for ingredients, nutritional information and allergen declarations before consuming.
2. How soon will my order be dispatched and delivered?
Please refer to our Shipping Policy for dispatch and estimated delivery timelines. Delivery times may vary depending on your location and courier availability.
3. How can I track my order?
Once your order has been dispatched, use the tracking details shared with you to check its delivery status. If you need assistance, contact us with your order number.
4. What payment methods can I use?
The payment methods available for your order are displayed at checkout. Please select your preferred option from those shown.
5. What should I do if my payment is deducted but my order is not confirmed?
Please contact us with your payment reference, transaction date and the email address or mobile number used at checkout. Our team will help verify the payment and order status. Never share your OTP, UPI PIN or full card details.
6. Can I cancel, return or request a refund for my order?
Please refer to our Refund Policy for eligibility, conditions and applicable timelines. Contact our team with your order number for assistance.
7. What if my order arrives damaged or contains an incorrect item?
Please contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. We will review your concern in accordance with our Refund Policy.
8. How should I store my chocolates and brownies?
Follow the storage instructions and best-before information printed on the product packaging.
9. How can I contact customer support?
Visit our Contact page for our current support details. Include your order number and the contact details used when placing your order so we can assist you efficiently.
10. Where can I read your policies?
Our Privacy Policy, Refund Policy, Terms of Service and Shipping Policy are available through the links in the website footer.